Refund and Returns Policy – Keenai Enterprises

RETURNS

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at terry@keenai.co.za. Please note that returns will need to be sent to the following address:

95 Danie Theron street, Pretoria North, GP, 0182, South Africa

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not South Africa, shipping your goods may take longer than expected.

You can always contact us for any return questions at terry@keenai.co.za.

Damages and Issues

We strive to test each product prior to shipment and we place a tag in the package to indicate same. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges

We do not offer exchanges of products. Please that ensure you are satisfied with your choice of product before checking out.

REFUNDS

Unfortunately, we do not offer refunds on products purchased. Please use the return procedure and we will gladly replace the item purchased.

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